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Home / Privacy Policy

Privacy Policy

This privacy policy describes how HVAC and Tools Direct uses and protects any information we receive from our users and clients through their use of this website. We care about your privacy and are committed to protecting it. Any information we ask you to provide will be used in accordance with this statement. We may change this policy from time to time by updating this page. Check this page periodically to ensure that you are aware of all changes and agree with such.

During the checkout process, HVAC and Tools Direct may collect:

  • Your First & Last Name
  • Your Company Name (optionally)
  • Your country, street address, town or city, state or province, and postal code
  • Your Phone (optionally)
  • Your email address
  • Payment information

This information is required so that we may be able to fulfill your order and contact you about its status. Contact information may also be used to notify you of updates to our site or new promotions we offer.

After an order is fulfilled, we may keep pertinent information on file for 90 days in order to address unexpected events regarding charging and shipping your order, as well as for any returns or refunds. In regards to your name, email, and order history, we will keep these indefinitely in order to contact you about new offers and promotions.

We use Stripe and PayPal to process your financial information at checkout.

For more information on how they use your information visit their websites* at the links listed below:

Links to other websites

Our website may contain links to other websites. If you choose to follow these links to leave our site, be aware that we do not have control over or are responsible for these websites, nor the protection and privacy of any information you provide them. This Privacy Policy applies only to, so please review any privacy policies and terms of use applicable to the websites you decide to visit.


Unfortunately, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy statement. For example (without limiting the foregoing), we may be forced to disclose information to the government under certain circumstances, or third parties may illegally intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

Therefore, although we will protect your privacy as described in this Privacy Policy, we do not promise, and you should not expect, that all your personally identifiable information or private communications will remain private under all circumstances.

Continued use of our website indicates your acceptance of such terms.

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