Shipping Policy

At HVAC and Tools Direct we take pride in offering great shipping service, as well as a variety of shipping options based on your needs.

Most items under 100 pounds will be shipped either via the United States Postal Service or FedEx.

Standard shipping will be free on all items including lift gate services for large units or accessories.

Small items, 16 ounces or less, will ship via USPS First Class. First Class shipments take around 3-5 business days to arrive on average. It may take more or less depending on the location. For example, as we ship from Florida, shipments to Washington state may take around 6-7 business days instead.

Items that weigh over one pound (16 oz), will ship via USPS Priority Mail. Priority mail takes 1-3 business days to deliver.

Larger items will ship via FedEx Ground. FedEx Ground takes 3-5 business days to deliver.

Any items above 100 pounds will be shipped via FedEx Freight, which takes 6-10 business days to deliver.

If you need your item(s) sooner, express shipping methods are available.

When will my order ship?

We process and ship orders on a daily basis from Monday through Friday. Orders that are placed before 14:00 (2 p.m.) Eastern Time (UTC-5) will ship same day.

Any order placed before 11:00 (11 a.m.) Eastern Time (UTC-5) on Saturday will ship that same day. (Excluding any large equipment orders)

How can I track my order once it has shipped?

Once an order has shipped, you will receive an email containing the tracking number.

If your order was shipped via the United States Postal Service, you may track it at the following website: https://tools.usps.com/go/TrackConfirmAction_input

For general questions or to customize your delivery, you can contact USPS customer service at 1 (800) 275-8777 during business hours: Monday – Friday 8:00 to 20:30 (8:30 p.m.) and Saturday from 8:00 to 18:00 (6 p.m.) Eastern Time (UTC-5).

USPS TDD/TTY Relay: Call 1-800-877-8339. Ask for 1-800-275-8777

If your order was shipped via FedEx, you may track it at the following website: https://www.fedex.com/en-us/tracking.html

For general questions or to customize your delivery, you can contact FedEx customer service at 1 (800) 463-3339, 24 hours a day, every day.

FedEx Hearing Impaired Relay Desk: 1-(800) 464-0709

Please keep in mind that large units will ship via FedEx Ground or FedEx Freight and are exposed to delays due to weather, human error and even for security reasons. Feel free to contact us if you have any concern related to an inbound shipment.

What safety measures are taken for the successful delivery of my package(s)?

As consumers ourselves we understand the risk involved in receiving items purchased online.

Any item shipped via FedEx Freight will require someone present for delivery to ensure the safety of the goods. We will call or have the trucking company contact you ahead of the scheduled delivery to ensure preparation. You can always make arrangements to pick up the items at the appropriate freight terminal, but please keep in mind the size and weight of the unit(s) when deciding how you will pick them up.

Any order, not just a freight shipment, with a purchase value of over $500 will require someone present to sign for the package. If no one is available a note will be left with further instructions by the carrier.

For orders of lesser value, the carriers will not require a signature so they will deliver the product(s) at their own discretion.

How do I handle acceptance and inspections of the package(s)?

When you receive packages mailed via USPS or FedEx please open them and inspect them for damage. Please also confirm, by viewing the attached packing slip & your order details, that all contents have arrived.

We are all human so we understand that mistakes can happen.

If by any chance you notice that your package has missing or incorrect items, notify us within 48 hours of the package delivery in order for us to correct the situation. Include pictures and any relevant info you may have to help us resolve the situation.

If the package is damaged please notate it on the delivery slip, if provided, and refuse the package. After doing so, contact us as soon as possible within 48 hours, including pictures and any other relevant information about the type of damage. If your fail to report within 48 hours we will no longer be able to assist. You will have to contact the shipping carrier yourself. We will not be able to get involved.

The same 48-hour policy applies both for missing as well as for damaged freight shipments.

Before signing and completing the delivery stage, please make sure to look at the packing slip and confirm all items are included in the shipment. The shipment will be neatly packed and secure but if it arrives damaged or opened, notate it on the bill of landing.

If any part of the freight shipment arrives damaged, notate which item was damaged and describe the damage on the bill of landing. Then, refuse the damaged item. Only refuse the damaged items in the shipment.

A replacement for the damaged item will only be sent if the item was refused and was given to the carrier for return shipment.

Once more than 48 hours pass between delivery and any claims we will not be able to help establish any returns or exchanges directly with us. We can still help you file a claim with the respective carrier if need be.

You can contact us at: shipping@hvacandtoolsdirect.com