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Here at HVAC and Tools Direct, we offer free shipping on orders over $100. For all orders under $100, we charge a flat fee of $5 for shipping*.At HVAC and Tools Direct we take pride in offering great shipping service, as well as a variety of shipping options based on your needs. We ship to residential, business, and even P.O. box addresses.
- Most items under 140 pounds will be shipped either via the United States Postal Service or FedEx.
- Small items, 16 ounces or less, will ship via USPS First Class. First Class shipments take around 3-5 business days to arrive on average. It may take more or less depending on the location. For example, as we ship from Florida, shipments to Washington state may take around 6-7 business days instead.
- Items that weigh over one pound (16 oz), will ship via USPS Priority Mail. Priority mail takes 1-3 business days to deliver.
- Larger items will ship via FedEx Ground. FedEx Ground takes 3-5 business days to deliver.
- Any items above 140 pounds will be shipped via FedEx Freight, which takes 6-10 business days to deliver.
- If you need your item(s) sooner, express shipping methods are available.
When will my order ship?
We process and ship orders on a daily basis from Monday through Friday. Orders placed before 2 p.m. (14:00) Eastern Time (UTC-5) will ship same day so long as the items purchased are in stock.
PLEASE BE AWARE: Due to the many logistical challenges arising from the CoVID-19 pandemic, many items are experiencing longer than average backorder periods. Estimates presented on the product listings are reflections of fulfillment promises made by the product manufacturers/suppliers. These estimates are found above the Add to Cart button. The estimates are subject to change at the manufacturers’/suppliers’ discretion due to various circumstances outside of HVAC and Tools Direct’s control. Purchase of these items does not follow traditional procedure. Items will ship when they arrive. Arrival dates may be extended if the fulfillment promises on behalf of the manufacturers/suppliers are extended. Purchase of these items will be considered consent to these terms.
how can i track my order once it has shipped?
Once an order has shipped, you will receive an email containing the tracking number.
If your order was shipped via the United States Postal Service, you may track it at the following website: https://tools.usps.com/go/TrackConfirmAction_input. For general questions or to customize your delivery, you can contact USPS customer service at 1 (800) 275-8777 during business hours: Monday – Friday 8:00 to 8:30 p.m. (20:30) and Saturday from 8:00 to 6:00 p.m. (18:00) Eastern Time (UTC-5).
If your order was shipped via FedEx, you may track it at the following website: https://www.fedex.com/en-us/tracking.html. For general questions or to customize your delivery, you can contact FedEx customer service at 1 (800) 463-3339 24 hours a day, every day.
FedEx Hearing Impaired Relay Desk: 1 (800) 464-0709.
Please keep in mind that large units will ship via FedEx Ground or FedEx Freight and are exposed to delays due to weather, human error and even for security reasons. Feel free to contact us if you have any concern related to an inbound shipment.
what safety measures are taken for the successful delivery of my packages?
As consumers ourselves we understand the risk involved in receiving items purchased online.
Any item shipped via FedEx Freight requires someone present for delivery. We will call or have the trucking company contact you ahead of the scheduled delivery to ensure someone is available. You can always make arrangements to pick up the item(s) at the appropriate freight terminal, but please keep in mind the size and weight of the unit(s) when deciding how you will transport them.
All orders with a purchase value of over $500 will require someone present to sign for the package. If no one is available the carrier will leave a note with instructions for pickup.
For orders of lesser value, the carriers will not require a signature. They will deliver the product(s) at their discretion.
how do i handle acceptance and inspections of the package(s)?
When you receive packages mailed via USPS or FedEx please open them and inspect them for damage. Please look over the attached packing slip & your order details to ensure that all contents have arrived.
If you notice that your package is missing items or contains incorrect items, notify us within 3 business days of the package delivery to correct the situation. Include pictures and any relevant information you may have to help resolve the situation.
If the package is damaged please notate it on the delivery slip (if provided) and refuse the package. After doing so, contact us as soon as possible within 3 business days, including pictures and any other relevant information about the type of damage. If your fail to report within 3 business days we will no longer be able to assist. You will have to contact the shipping carrier yourself. We will not be able to get involved.
The same 3 business day policy applies both for missing and for damaged freight shipments.
Before signing and completing the delivery stage, please make sure to look at the packing slip and confirm all items are included in the shipment. The shipment will be neatly packed and secure, but if it arrives damaged or opened, notate it on the bill of landing.
If any part of the freight shipment arrives damaged, notate which item was damaged and describe the damage on the bill of landing. Then, refuse the damaged item. Only refuse the damaged items in the shipment.
A replacement for the damaged item will only be sent if the item was refused and was given to the carrier for return shipment.
Once more than 3 business days pass between delivery and any claims we will not be able to help establish any returns or exchanges directly with us. We can still help you file a claim with the respective carrier if need be.
Available delivery locations: We deliver to the following countries:
Philippines, Qatar, Saudi Arabia, Singapore, Taiwan, Turkey, United Arab Emirates, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canary Islands, Spain, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, isle of man, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Spain, Slovenia, Svalbard, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City, Canada, Mexico, American Samoa, Australia, Guam, New Zealand
International Shipping Options: FedEx International Connect Plus (4-15 business days) and FedEx International Economy (2-5 business days).
Refunds: Due to the high cost associated with international shipping no refunds are allowed for international orders. All orders are final.
exclusions and special cases
Shipping to Alaska and Hawaii does not follow standard shipping terms. Orders made to these states will always be shipped USPS. At checkout, you will be asked to select the shipping method that best suits your needs.
Please do not contact us from Unishippers or World Wide Express, we are not interested.
If you have any questions, you can contact us at: email@example.com