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Home / Terms of Use

Terms of Use

The HVAC and Tools Direct Terms and Conditions of Use (“Terms”) govern your use of the HVAC AND TOOLS DIRECT website and services.

By using the HVAC AND TOOLS DIRECT website you are indicating that you have read these Terms, as well as our privacy policy, and you understand and consent to be bound by all the terms and conditions stated in each. If you do not agree to all of the terms contained in these Terms, you should not use our website. We may revise these Terms from time to time. Revised Terms will apply to the use of this website from the date of the publication of the revised Terms on this website. Please check this page regularly to ensure you are familiar with the current version.


HVAC AND TOOLS DIRECT shall implement and maintain reasonable procedures for protecting personal information in compliance with applicable law and the HVAC AND TOOLS DIRECT Privacy Policy.

Disclaimer of warranty

You agree that use of this website is at your sole risk. HVAC AND TOOLS DIRECT, its parent company IMPERIAL WA AC SUPPLY COMPANY, its affiliates nor any of their respective employees, agents, third party content providers, third-party service providers or licensors (collectively “Providers”) makes no representations or warranties of any kind, express, or implied. The Providers do not warrant that the use of the website will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of the website, nor as to the accuracy, reliability or content of any information, service, or merchandise provided through the website.

Limitation of libility

To the fullest extent permissible by applicable law, HVAC AND TOOLS DIRECT, or its parent company IMPERIAL WA AC SUPPLY COMPANY or affiliated companies, will not be liable for any personal injury, property damage, lost profits, cost of substitute goods or services, loss of data, loss of goodwill, work stoppage, computer and/or device or technology failure or malfunction or for any form of direct or indirect, incidental, punitive, special, consequential or exemplary damages based on any causes of action arising out of use of the website or any alleged failure of performance, error, omission, interruption, deletion, defect, or delay in service, operation, or transmission of the website, or any alleged computer virus, communication line failure, theft or destruction of property, and/or unauthorized access to, alteration of, or use of or posting of any record, content, or technology, pertaining to or on the website.

You agree that this limitation of liability applies whether such allegations are for breach of contract, tortious behavior, negligence, or fall under any other cause of action, regardless of the basis upon which liability is claimed and even if HVAC AND TOOLS DIRECT or its parent company IMPERIAL WA AC SUPPLY COMPANY or affiliated companies or content owners have been advised of the possibility of such damages or loss of any kind arising from your use of the HVAC AND TOOLS DIRECT website or services, or from content, information, materials, or products included on or otherwise made available to you through the HVAC AND TOOLS DIRECT website, or for any damages in excess of the amount paid for the specific item of content giving rise to the applicable claim for damages.

By using our website and services you specifically acknowledge that HVAC AND TOOLS DIRECT or its parent company IMPERIAL WA AC SUPPLY COMPANY or affiliated companies are not liable for any actual or alleged defamatory, offensive, or illegal conduct of other users of the websites or any other third parties.

You acknowledge and agree that your submission of any information is at your sole risk, and to the maximum amount permitted by law, HVAC AND TOOLS DIRECT and its parent company IMPERIAL WA AC SUPPLY COMPANY hereby disclaims any and all liability to you for any loss or liability relating to such information in any way.


You agree to defend, indemnify and hold harmless HVAC AND TOOLS DIRECT, its parent company, its affiliates and all their respective directors, officers, employees and agents, licensors and suppliers from and against all claims, expenses, losses, damages and costs, including attorneys’ fees, arising out of the use of the HVAC AND TOOLS DIRECT website or services by you, any violation of these terms and conditions, or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.

intellectual property rights

The site and all of its contents, features, and functionality (including but not limited to all information, software, computer code, logos, icons, user interfaces, color scheme, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by IMPERIAL WA AC SUPPLY COMPANY, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws, where intellectual property rights means any patent, trademark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.

Except with our express prior written permission or as permitted by applicable laws, you may not copy, distribute, reproduce, mirror, frame, publicly display, publicly perform, translate, create derivative works of, re-publish or transmit the content of this website (in whole or in part) in any way or through any medium for distribution, publication or any commercial purpose.

payment terms

For payment we use Stripe’s payment processing system, which accepts MasterCard, Discover, Visa, and American Express. As Stripe processes all payments, we do not receive any credit or debit card information from our customers. For orders flagged as suspicious (Repeatedly declined, different billing and shipping addresses, unusually large orders, etc.), we will require a picture of valid ID and the card used for purchase before fulfilling the order.

All refunds are processed according to our Return Policy.


You’re free to stop using our services at any time. We also reserve the right to suspend or end our services at any time at our discretion and without notice. For example, we may suspend or terminate your use of the HVAC AND TOOLS DIRECT website if you’re not complying with or if you breach these Terms in any way, or use our services in a way that would cause us legal liability, disrupt our services or disrupt others’ use of the services.

HVAC AND TOOLS DIRECT and/or its parent company IMPERIAL WA AC SUPPLY COMPANY may take such action as they deem appropriate to deal with any breach of our Terms, including prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your Internet service provider to request they block your access to the website and/or bringing legal action against you.

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